At Amax Diamond, we strive to ensure that every purchase meets your expectations. However, if you are not fully satisfied with your purchase, we are here to help.

Returns

• We accept returns within [7/14/30] days of delivery.

• The item must be unused, in its original condition, and accompanied by the original packaging and certificate (if any).

• Custom-made, engraved, or specially ordered items are not eligible for return or refund unless they arrive damaged or defective.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.

• If approved, your refund will be processed to your original method of payment within [7–10 business days].

• Shipping charges are non-refundable, and the cost of return shipping is the customer’s responsibility unless the return is due to an error or defect on our part.

Exchanges

• If you prefer to exchange your item for a different product or size, please contact us within the return window to arrange the exchange.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within [48 hours] of delivery with clear photos of the item and packaging so we can assist you promptly.

How to Initiate a Return

• Email us at amaxdiamonds100@gmail.com or call us at +91 1234567890 with your order number and reason for return.
• We will provide you with instructions and the return shipping address.
• Please securely package the item and send it to the address provided.